Terms and Conditions
Japodium is a mobile application and website that serves as an intermediary booking platform connecting users with independent local tourist agencies, extreme sport operators, and tour guides who offer recreational activities such as rafting tours, quad riding, bike rentals, guided city tours, and similar services.
Japodium is an independently run app, operated by its owners and based in Bosnia and Herzegovina. You can contact us at info@japodium.com.
CRITICAL NOTICE: Japodium does NOT provide, operate, organise, or sell any recreational services, tours, or activities. We act solely as a reservation platform that facilitates contact between users and third-party service providers. All recreational activities, tours, pricing, content, and offers displayed in our app are determined, operated, and provided exclusively by independent third-party agencies and operators.
Any contract for an activity is formed directly between you and the service provider, on that provider's own terms and conditions. Japodium is not a party to that contract, does not act as agent for either party in concluding it, and gives no warranty in relation to it.
What you submit through the app is a reservation request, not a completed booking. The process is as follows:
You can cancel a pending or confirmed reservation at any time in the app or by contacting us. Japodium does not charge any cancellation fee. Once a reservation is confirmed, the provider's own cancellation terms may apply, so please cancel as early as possible — ideally at least 48 hours before the planned activity — so that we can inform the provider in time.
We do not process payments. Japodium never asks for card details and does not collect, hold, or transfer any money for activities. All payment is arranged and made directly between you and the service provider.
Prices shown in the app and in our emails are indicative figures supplied by the service provider for information only. The final price, payment method, and any deposit or cancellation charge are set and confirmed by the provider.
We facilitate reservation requests for individual activities only. We do not assemble, sell, or offer packages or linked travel arrangements that combine an activity with accommodation, transport, or car rental, and we do not act as a travel organiser or as a retailer of package travel.
You may optionally create a free account by signing in with your existing Google or Apple account. An account is not required in order to submit reservation requests; you can always choose "Proceed as guest". An account simply lets you pre-fill your contact details, view your reservation history and status, and cancel upcoming reservations.
You are responsible for the accuracy of the information in your account and for keeping access to your Google or Apple account secure. You can edit your details or permanently delete your account at any time in the "Account" tab. We may suspend or remove an account that is used for abusive, fraudulent, or unlawful purposes. How we handle account data is explained in our Privacy Policy.
The app is rated 4+ and can be downloaded and browsed by anyone. By submitting a reservation request or creating an account, you confirm that you are legally able to enter into arrangements with a service provider, or that a parent or guardian is doing so on your behalf.
Where a minor is to take part in an activity, a parent or guardian should submit the reservation request and agree the arrangements, and the service provider must agree to that participation. Service providers may apply their own age, health, or fitness requirements to any activity.
RISK ACKNOWLEDGMENT: Many activities available through our platform may include extreme sports or physically challenging activities that carry inherent risks of injury or death. These activities may not be appropriate for all ages, fitness levels, or individuals with certain medical conditions. By using our reservation service, you acknowledge that:
Japodium provides only the intermediary platform described in these terms. To the fullest extent permitted by law, Japodium, its owners, developers, and agents are not responsible for:
Limits on these exclusions. Nothing in these terms excludes or limits our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for death or personal injury caused by our own negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer resident in the European Economic Area, these terms do not affect your mandatory statutory rights, and nothing in them asks you to give up a protection you cannot lawfully give up. If any part of this section is found unenforceable, the remaining parts continue to apply.
Service providers featured in the app are independent businesses that are solely responsible for their own licensing, permits, insurance, safety standards, equipment, and staff. We do not audit, certify, supervise, or guarantee any provider, and we make no representation as to their qualifications, licensing status, insurance cover, or safety record. You are responsible for satisfying yourself that a provider and an activity are suitable for you before taking part.
As a user of our platform, you agree to:
This application is provided free of charge for informational and reservation facilitation purposes only. Browsing the app requires no account; creating one is optional, as described in section 5. We reserve the right to modify or discontinue the service at any time without notice. The app is provided "as is", and we do not guarantee that it will always be available or error-free.
These terms are governed by the laws of Bosnia and Herzegovina, and the courts of Bosnia and Herzegovina have jurisdiction. If you are a consumer resident in the European Economic Area, you keep the benefit of any mandatory consumer protection rules of your country of residence, and you may also bring proceedings before the courts of that country.
Any dispute concerning the activity itself — its price, quality, delivery, or cancellation — is between you and the service provider and must be resolved directly with them. For complaints about the Japodium platform, contact us first at info@japodium.com and we will try to resolve the matter.
We may update these terms from time to time. The date below shows when they were last changed, and if we make a significant change we will notify you in the app before it takes effect.
For questions about these terms or our reservation facilitation service, contact us at: info@japodium.com
By using our app and reservation service, you acknowledge that you have read, understood, and agree to these terms.
Last updated: 25 September 2026